Privacy Policy
Burswood Limited (ABN 36 075 071 537), together with its wholly owned subsidiaries (Burswood) operates in the tourism and leisure industry and, as a Group, has the overriding objective of providing a world-class gaming, entertainment and hospitality experience.
The collection and use of personal information assists Burswood in providing the highest level of service for which it has become renowned.
We respect the privacy of the personal information we collect and are committed to managing that information in a responsible manner.
Burswood is a member of the Australian Casino Association (ACA) and has agreed to be bound by the provisions of the ACA Privacy Code (the Code is in draft form and is subject to the approval of the Privacy Commissioner). We also comply with the National Privacy Principles under the Privacy Act (as amended). You may obtain a draft copy of from the Association's web site: www.auscasinos.com
This policy statement summarises how Burswood adheres to the Code.
1. Collection of Personal Information
Burswood only collects personal information which is necessary for the proper conduct of its operations. The level of personal information we collect varies and depends on the purposes for which we require the information.
We take reasonable steps to ensure that if we collect personal information from you, you will be advised of the purpose for which we collect the information and you have the right to access any information held about you.
2. Use and Disclosure of Personal Information
Burswood uses personal information only for the primary purpose for which it is collected or for a related purpose where you would reasonably expect the information to be used, such as for promotions. In some instances, information will only be used for the primary purpose and for no other purpose. You have the right to request that your information isn’t used for related purposes, or advise us at any point when you no longer wish to receive promotional/ other material.
While we won’t use personal information for any other purpose without your consent, we reserve the right to use the information in circumstances relating to the public interest. This includes:
• a legal demand for the information from a law enforcement agency;
• a public or individual health and safety issue; or
• the protection of Burswood's rights and property, including, the protection of the integrity of the operation of the Burswood Casino.
Burswood doesn’t share your personal information with other companies outside the Burswood Group, except where it has contractual arrangements for the provision of services, such as mail outs, with third party suppliers which may need access to this information to provide the relevant service. However, we require these suppliers to adhere to the principles of the Privacy Act and to strict conditions governing how your personal information may be used.
We don’t sell your personal information to third parties for their marketing purposes.
3. Quality of Personal Information
Burswood's policies and procedures aim to ensure that the personal information it holds is accurate, complete and up-to-date. We therefore encourage you to advise us of any changes to your personal information.
4. Security of Personal Information
Burswood takes reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We destroy personal information we no longer require, unless we are otherwise required by law to keep it. Burswood operates under policies and procedures which ensure that personal information is stored securely and is accessible only to employees who require access to the information to perform their duties.
Burswood employees are obligated not to disclose any information about Burswood's businesses (including the personal information it collects) to third parties without appropriate authorisation.
5. Openness
Burswood's policy on its management of personal information is available upon request. We will take reasonable steps to respond to any general requests with respect to the type of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.
6. Accessing and Correcting Your Personal Information
You can request access to all personal information which we may hold about you. While we will accommodate these requests, we reserve the right to withhold this information under certain circumstances if:
• providing access would pose a serious or imminent threat to the life or health of any individual;
• providing access would have an unreasonable impact upon the privacy of other individuals;
• the request for access is frivolous or vexatious; or
• providing access would be unlawful, would prejudice any legal investigations, or would compromise the integrity of the operation of the Burswood Casino.
The release by Burswood of personal information related to the operation of the Burswood Casino is also subject to the authorisation of the Chief Casino Officer under the Western Australian Gaming Commission Act 1987 and Casino Control Act 1984.
Should you wish to access your personal information, you may direct your request to the Club Burswood Desk in the Casino.
You will be required to provide suitable identification to enable us to protect the security and privacy of your personal information. In circumstances where accessing the information is resource intensive, we reserve the right to charge an administration fee for the retrieval of this information.
Our objective is to ensure your personal information is accurate and up-to-date. To assist us, you can advise us of any changes to your information by providing your details to the Club Burswood Desk in the Casino. In this event, you will also be asked to provide suitable identification when providing these changes.
7. Identifiers
An identifier is a number assigned by an organisation to an individual to uniquely identify them for the purposes of the organisation's operations. Burswood doesn’t adopt, use or disclose an identifier that has been assigned by a Commonwealth government 'agency'.
8. Anonymity
With many of the services we provide, you may choose not to provide personal information. However, we do have operational and legal obligations to collect personal information for some types of transactions and activities. If you decide not to disclose this information, you may not be able to benefit from participating in these activities.
9. Transborder (Overseas) Information Flow
Burswood doesn’t disclose personal information to any person or organisation in a foreign country, if that country does not have a comparable information privacy scheme, except:
• to Burswood personnel in Burswood's overseas offices when the information is required for operational reasons;
• where you consent to the disclosure; or
• if obtaining your consent is impracticable and Burswood considers that the disclosure is for your benefit and that you would have consented to the disclosure.
10. Sensitive Information
Burswood doesn’t collect sensitive information such as details about religion or ethnic origin, unless:
• you have consented; or
• it is required by law; or
• it relates to the provision of a health service; or
• it relates to individual or public health or safety.
11. Surveillance
Burswood is committed to providing a secure environment for all visitors and maintaining the integrity of the operation of the Burswood Entertainment Complex. Our premises and their surroundings are under constant surveillance and information may be collected and used to prevent suspected illegal and undesirable activities. Signage is located at each entry to the Complex facilities notifying casino patrons of surveillance.
12. Cookies
Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. The cookies simply operate as a unique identifier, which helps Burswood to gather statistics which can be used to analyse and improve our web site, products and services. Data collected from the web site use doesn’t identify the user, allowing you to remain anonymous in our data collection.
Most web browsers are set to accept cookies, however, if you don’t wish to receive any cookies, you may set your browser to refuse them. In some instances this may prevent you from taking full advantage of our services on the web site.
Changes in the Future
We reserve the right to change our Privacy Policy at any time. All changes will be notified by posting an updated version of the Privacy Policy this website. Any changes to our privacy policy shall be deemed to take place on the date the changes are posted on our web site.
Further Information
If you would like further information on Burswood's policy on privacy you can enquire at Club Burswood in the Casino or contact our Principal Privacy Officer: Tel: +61 8 9362 7777
Writing to:
The Principal Privacy Officer
Burswood Entertainment Complex
PO Box 500
Victoria Park WA 6979
Email: privacy@burswood.com.au
For more information about privacy issues in Australia and protecting your privacy, visit the Federal Privacy Commissioner's website at www.privacy.gov.au
