Responsible Service of Gambling

Burswood Entertainment Complex is committed to responsible gambling through the provision of effective and responsible gambling programmes, information, assistance and services.

This site is designed to provide members of the community with detailed information and assistance to deal with problem gambling.

Burswood recognises that what is a fun activity for the majority can become a problem for a small proportion of people. To help reduce the harmful impacts of problem gambling we have established policies and guidelines related to responsible gambling, including:

• Problem gambling
• Underage gambling
• Responsible marketing and advertising
• Unattended children
• Responsible service of alcohol

Please visit the Casino Gaming Information Terminals, for information on the odds of winning on our range of games.

What is Responsible Gambling?

Responsible gambling occurs in an environment where the potential for harm associated with gambling is minimised and people make informed decisions about their gambling habits.

The Responsible Gambler

A responsible gambler is a person who:

• Is in control of their gambling
• Sees gambling as entertainment, not a job
• Doesn't take gambling too seriously
• Only gambles with money set aside for entertainment
• Never borrows money from family or friends to gamble
• Sets limits on the amount and money they will spend and sticks to these limits
• Recognises that gamblers can't win in the long run and doesn't try to chase a win
• Is happy to take frequent breaks when gambling

Problem Gambling

Problem Gambling refers to a situation where:

• The safety and well being of gambling customers and/or their loved ones is placed at risk
• Negative impacts extend to the community

Problem Gambling occurs when gambling behaviour causes disruption in any or all major areas of life: psychological, physical, social, emotional, financial or vocational.

Should you have any questions about our RSG practices, or how we can help, contact a member of our Responsible Service of Gambling Team on +61 8 9362 7500 or email rsg@burswood.com.au.

Responsible Gambling Code Of Practice